![]() Training hours are Monday through Friday from 10:00am to 6:30pm and meet all Federal and State safety mandates and guidelines. All positions require completion of a 5 weeks onsite paid training class.Available schedules include: day, afternoon, evening and night. All schedules include 4 shifts during the week and one weekend day. Schedules require 1 weekend day and all shifts are 8 hours.Bilingual Spanish required for some shifts.Ability to exercise discretion when dealing with confidential information.Excellent written and verbal communication skills.Detail oriented with strong organizational skills. ![]() Experience working with computers is required with proficiency in Microsoft Office Suite.One (1) year of related inbound or outbound call center or collections experience desirable.Prior customer service experience is required.Requires a high school diploma or its equivalent education.Determining when to escalate calls that require further assistance.Advising accountholders of billing disputes procedures including transferring call or opening disputes if after hours.Completing necessary steps to initiate account transactions and investigations.Updating and notating customer information within the operating system.Facilitating problem resolution in accordance with policy and procedure.Answering telephone and interacting with customers in a professional manner.Assisting and advising accountholder regarding their accounts.This position’s main responsibilities may include but are not limited to: What will you do as a Call Center Engagement Associate for CardWorks?Īs an Associate on this team, you will work in a call center environment, answering telephone call inquiries and resolving questions or complaints to ensure customer retention and satisfaction. We allow these values to guide the way we conduct ourselves and our business. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. ![]() Our Critical Values make our work environment highly desirable.
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